To be paid by the customer
For returns due to a change of mind or size, the buyer is responsible for the shipping costs to our headquarters in Formentera.
We recommend using a tracked shipping service for added security.
RETURNS AND REFUNDS
Change your mind
Change your mind
It's always possible.
You have 14 days from the date of delivery to request a return for an item.
A simple, transparent process that our team guides you through step by step.
14 days
Return Period
From the date of delivery of the package, calculated as the day of signature.
100%
Money-Back Guarantee
For items that comply with our policy, using the original payment method.
5–10
Days for a refund
After the returned product has been inspected, within a few business days.
RETURN POLICY
What can you return?
What can you return?
and under what conditions
To ensure quality and excellent service for every customer, we accept returns only for items that are in good condition and meet these conditions.
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Within 14 days of delivery
The return request must be submitted within 14 calendar days of the package's delivery date.
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Unused, unwashed, with tags
Items must be returned in their original condition: unworn, unwashed, and with all tags still attached.
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Prior Approval
All returns must be authorized by our customer service department first once the package has been shipped. You will receive a confirmation and specific instructions via email.
RETURN PROCEDURE
Five steps,
Five steps,
No surprise.
A straightforward process managed directly by our team, from the request to the confirmation of the refund.
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01
Contact Us
Write to us at info@amarchiringuito.com Please include the order number, the item you are returning, and the reason for the return.
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02
Please wait for confirmation
Within 24 business hours, you will receive an email with your return authorization, the shipping address, and all the necessary instructions.
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03
Prepare the package
Place the item in its original packaging, with the labels intact. Include a printed copy of the order confirmation.
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04
Send the return
Send the package via a tracked shipping service you trust, and keep the shipping receipt until you receive confirmation of delivery.
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05
Verification and Refund
Once we receive the item, we'll inspect it and process your refund. You'll receive an email confirmation at each step.
RETURN FEES
STANDARD RETURNS
WRONG OR DEFECTIVE ITEM
Who pays for shipping?
We'll take care of it
If you received the wrong product, a defective product, or a product with issues that are our fault, our customer service team will contact you with specific instructions, and we will cover the return shipping costs.
REFUNDS
Timeline and Procedures
Timeline and Procedures
refund
Once we have verified that the returned product meets our criteria, we will refund the amount to your original payment method.
Quality Control
As soon as we receive the package, our team checks the condition of the item within 2–3 business days.
Processing Times
The refund is processed within 5–10 business days after verification. The time it takes for the refund to be credited depends on the banking system.
Same payment method
The refund will be issued via the same payment method used for the purchase: credit card, PayPal, or bank transfer, depending on your original choice.
UNSUITABLE ITEMS
What We Cannot Accept
To ensure quality for all customers, certain items cannot be returned.
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Used or Worn Items
Products that show obvious signs of use, odors, scents, or residues that compromise their resale value.
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Items Damaged by the Customer
Products with accidental damage, tears, stains, or alterations that occurred after delivery and are not attributable to the manufacturer.
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Items without original tags
Products without tags, seals, or original packaging, even if unused.
If an item is not suitable, we will notify you by email, and you will be responsible for returning the product. No charges will be applied by our store.
A SIMPLE POLICY, BUILT ON TRUST.
CUSTOMER SERVICE
We're here to help you
We're here to help you
at every stage.
Our team is available Monday through Friday, from 9:00 a.m. to 6:00 p.m.
If you have any questions about returns, size exchanges, or issues with an order, please email or call us: we'll get back to you within 24 business hours.
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